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Chuquis25
New Contributor
New Contributor

Mobile internet

I have just moved to optus from Vodafone. I am south american by background so i am cleary not a racist. But it is absolutely frustrating to be out thru to India to talk to someone that all its gonna tell me is “you have excellent coverage in your address”.. even though I am telling him “i dont have internet, it keeps dropping off, i only get one bar and it is showing 3G!”... Why are all these companies going thru India why can we speak with an australian base customer call centre anymore!! Is bloody frustrating!
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Jono_YC
Moderator
Moderator

Re: Mobile internet

Hi @chiquis25 it's not great to hear that you're experiencing issues with your mobile service.


We recommend keeping across our Network Status page, which provides up-to-date faults and works that may be impacting your service. You can also register for updates by clicking on the respective mobile tower, and then selecting “Log a fault”.


We also have a range of troubleshooting steps that may help with mobile faults.


If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.


We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

AndS
Super Contributor
Super Contributor

Re: Mobile internet

@Chuquis25I suggest downloading an app like "Aus Towers" and if it does work at home then you can see where and how far away the nearest Optus tower is.

I would also have a look at where the nearest Telstra and Vodafone towers are and if they are closer you could give them a go by buying a SIM when on special at Woolies or Coles. After testing you should be in allot better position to decide which network has the best coverage for your home.

 

As for offshoring support it happens for allot of companies in OZ and saves them allot of money, BUT it means that they are based on my experience only trained to follow scripts and if your issue is not on a script then they cannot help. Also offshore support staff do NO want to escalate any issues as this may affect something and in most cases when issues are escalated at Optus no one calls or gets back to you. From what I can gather second and third hand this also occurs with other telecommunication companies as well.

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Sean_2e
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Occasional Contributor

Re: Mobile internet

“I am south american by background so i am cleary not a racist. ”

Silly statements albeit with some truth… I know what you meant by that cos believe me, as a white guy who grew up in rural Australia, Most white guys are the racists.

Also the call centre is in the Manila
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