Solved! Solved: Go to Solution.
Hi @chiquis25 it's not great to hear that you're experiencing issues with your mobile service.
We recommend keeping across our Network Status page, which provides up-to-date faults and works that may be impacting your service. You can also register for updates by clicking on the respective mobile tower, and then selecting “Log a fault”.
We also have a range of troubleshooting steps that may help with mobile faults.
If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.
@Chuquis25I suggest downloading an app like "Aus Towers" and if it does work at home then you can see where and how far away the nearest Optus tower is.
I would also have a look at where the nearest Telstra and Vodafone towers are and if they are closer you could give them a go by buying a SIM when on special at Woolies or Coles. After testing you should be in allot better position to decide which network has the best coverage for your home.
As for offshoring support it happens for allot of companies in OZ and saves them allot of money, BUT it means that they are based on my experience only trained to follow scripts and if your issue is not on a script then they cannot help. Also offshore support staff do NO want to escalate any issues as this may affect something and in most cases when issues are escalated at Optus no one calls or gets back to you. From what I can gather second and third hand this also occurs with other telecommunication companies as well.