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New Contributor Blindmal
New Contributor

Mobile Phone Order delay

On Monday I placed 2 orders for new phones and plans moving from Virgin to Optus.

I received the temporary order numbers via email. After 3 days I did a live chat to check on progress and wss told it is still to be processed.  The next day I received a phone call verifying details, I wad put on hold and after 5 minutes the line went quiet when hung up on. I called back and was told it has been processed and now awaiting a credit check.

Thst is now 6 days ago! I checked 2 days ago and wss still waiting credit check. 

Why is it taking so long? This is ridiculous. 

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Online Community Manager
Online Community Manager

Re: Mobile Phone Orders

Hey there BlindMal,


Thank you for raising this issue.
Just a heads up that we’re unable to look into account details including orders here on Yes Crowd.


If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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