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New Contributor
New Contributor

Mobile Order #115200458A

Chi there, can you please help me follow up on order #115200458A. It has been over a week since the order has gone through.
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Frequent Contributor
Frequent Contributor

Re: Mobile Order #115200458A

what sort of phone did you order? there are a couple of phones that are on backlog with Optus meaning no stock till further notice. It might be worth calling or reaching out to someone on the status of your order
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Occasional Contributor
Occasional Contributor

Re: Mobile Order #115200458A

call then - there are a few of us stuck with this - no info - order not processed
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Online Community Manager
Online Community Manager

Re: Mobile Order #115200458A

Hi Caprion76,


What comes up when you track your order?

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Occasional Contributor
Occasional Contributor

Re: Mobile Order #115200458A

Hi - I called them today - 4th time contacting Optus in 19 day’s regarding my order and have a sim in the way - I think it really does depend on who you talk to - next step is the porting process - fingers crissed
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Online Community Manager
Online Community Manager

Re: Mobile Order #115200458A

Did we give you a new order reference number? 

 
Keep us updated @soupaula. Happy to help in any way we can. 

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