cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
New Contributor TonyG
New Contributor

Mobile Network State disconnected

I can't seem to make or receive calls.  When I try to make a call, the phone indicates that it is dialling but there is no sound. I went into the Settings of my Samsung Note 4 and I found an entry on the Status page that says :

 

Mobile network state

Disconnected

 

Any ideas of how I can reconnect? My Optus app shows that my bills have been paid up to date.

 

I can still send and receive SMS though.

4 Replies
Esteemed Contributor
Esteemed Contributor

Re: Mobile Network State disconnected

Have you tried removing the sim and giving it a quick wipe then installing it again? If that does nothing you can try resetting the network connections.

 

Edit: I assume you have restarted the phone. Smiley Happy

New Contributor TonyG
New Contributor

Re: Mobile Network State disconnected

Hi Yeldarb,

 

I had already rebooted the phone a couple of times and I had removed the battery and Sim card.  I didn't wipe it though.

 

Anyway, after I got your message, I changed the network to 3G/2G and the phone worked.  I then changed it back to 4G/3G/2G and it still works.  So thanks a lot for your help. 

Esteemed Contributor
Esteemed Contributor

Re: Mobile Network State disconnected

Glad you got it to work. Cheers Smiley Happy

Online Community Manager
Online Community Manager

Re: Mobile Network State disconnected

We do have a few handy articles up on the forum. See: 

 

 

 

 

-----------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors