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2016-06-30 10:07 PM
I can't seem to make or receive calls. When I try to make a call, the phone indicates that it is dialling but there is no sound. I went into the Settings of my Samsung Note 4 and I found an entry on the Status page that says :
Mobile network state
Any ideas of how I can reconnect? My Optus app shows that my bills have been paid up to date.
I can still send and receive SMS though.
Solved! Solved: Go to Solution.
2016-06-30 10:13 PM - edited 2016-06-30 10:17 PM
Have you tried removing the sim and giving it a quick wipe then installing it again? If that does nothing you can try resetting the network connections.
Edit: I assume you have restarted the phone.
2016-06-30 11:12 PM
I had already rebooted the phone a couple of times and I had removed the battery and Sim card. I didn't wipe it though.
Anyway, after I got your message, I changed the network to 3G/2G and the phone worked. I then changed it back to 4G/3G/2G and it still works. So thanks a lot for your help.
Tuesday - last edited Tuesday
Can be a problem of sim, try to remove it from the rub a little and put it back, if nothing, if you have the opportunity to test it in another mobile or go to the shop to test and eventually change it.