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Mobile Network State disconnected

TonyG

I can't seem to make or receive calls.  When I try to make a call, the phone indicates that it is dialling but there is no sound. I went into the Settings of my Samsung Note 4 and I found an entry on the Status page that says :

 

Mobile network state

Disconnected

 

Any ideas of how I can reconnect? My Optus app shows that my bills have been paid up to date.

 

I can still send and receive SMS though.

Re: Mobile Network State disconnected

[ Edited ]
Yeldarb

Have you tried removing the sim and giving it a quick wipe then installing it again? If that does nothing you can try resetting the network connections.

 

Edit: I assume you have restarted the phone. Smiley Happy

Re: Mobile Network State disconnected

TonyG

Hi Yeldarb,

 

I had already rebooted the phone a couple of times and I had removed the battery and Sim card.  I didn't wipe it though.

 

Anyway, after I got your message, I changed the network to 3G/2G and the phone worked.  I then changed it back to 4G/3G/2G and it still works.  So thanks a lot for your help. 

Solution

Re: Mobile Network State disconnected

Yeldarb

Glad you got it to work. Cheers Smiley Happy

Re: Mobile Network State disconnected

[ Edited ]
avensis18

Can be a problem of sim, try to remove it from the rub a little and put it back, if nothing, if you have the opportunity to test it in another mobile or go to the shop to test and eventually change it.

 

 

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