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New Contributor Minanew
New Contributor

Mistake to got other service

Hi I got other sim card for my other phone,  and I try to actives today but I made a mistake, I put my old optus number in the new sim card services, then I got message  said I requested  to port out for optus, I didn't want to port out from optus, I try to call optus but didn't get any support  help,  so please tell me how to keep my old number in optus, thanks. 

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Moderator Vicky

Re: Mistake to got other service

Apologies about the delay in getting back to you there @Minanew. Can I get yyou to clarify there - is the new SIM card an Optus-issued one as well? Since this post have you had a chance to chat to someone who was able to look into this for you? If you're still needing a hand with this please chat to us here so we can take a look into that for you.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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