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New Contributor Pietrofp
New Contributor

Mango Games scam

I have received this message.

 

FreeMsg: MangoGames subscription costs $9.99/wk to your mobile account for 55 quizes. Optout send STOP to 19789232 HELP:1300342196 http://au.mangogames.net/

 

I have texted stop straight away but got no confirmation. I refuse to pay any charges coming from it. Thanks.

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Moderator Aman_B
Moderator

Re: Mango Games scam

Hi @Pietrofp, completely understand your frustration. Could you please PM me your full name, mobile number and date of birth Here so I can look into this? We may need to have this investigated by the content provider and can also bar all premium service providers so this doesn’t happen again. Aman


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Dan42
New Contributor

Re: Mango Games scam

This has happened to me too, and is now on my bill.

 

I refuse to pay it.

 

 

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Online Community Manager
Online Community Manager

Re: Mango Games scam

Hey @Dan42, thanks for reaching out. I've copied a response I'd posted from a similar thread. Hopefully it's of some use to you. 

 

We do understand the concern and changes are being made in response to customer feedback. I'd suggest checking out the following threads. 

 

https://yescrowd.optus.com.au/t5/Blog/Changes-to-Third-Party-Content-Charges-for-Optus-Postpaid-and/...

 

https://yescrowd.optus.com.au/t5/Blog/Changes-to-Third-Party-Content-Charges-for-Home-Wireless/ba-p/...

 

 

For the moment, we'd suggest jumping onto live chat → www.optus.com.au/livechat/pmobiYou'd need to ask the consultant to action the following for you.

 

  • Ask that they set your Premium SMS spend limit to $0.00. This prevents any third party provider from charging your Optus account.
  • Ask that they raise a dispute with MIA Sphere Live. We're looking at a contact time-frame of 2-3 working days. Once the refund has been approved, it'll be credited back into your Optus account by the time your next invoice is due to come through.

If you need us to follow up on your refund, message us back here and we'll gladly help out

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