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MMS not downloading on Samsung

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Louie206

All of a sudden I can not receive MMS from a contact that I used to receive, only some, but was never able to receive from some with iphones.

I have a samsung s9+ , but when i put my sim card in an iphone it downloads. 

Re: Mms not downloading from some

Ray_YC

Hey Louie206,


That sounds like a phone issue and not a network issue.

Have you tried chatting with Samsung?

Let us know how you go.


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Re: MMS not downloading on Samsung

Louie206

Chatted with samsung and after doing what they said was told to chat with optus and apon chatting with optus and re configuring mms and still the problem continues. Not sure what to do now as no one knows what is the problem. My wife has the same problem as well, she can't get mms from her bosses. Any clues.??????? Dont want to get an iphone.

Re: MMS not downloading on Samsung

Ray_YC

That is so weird.

Have you checked if the settings in the iPhone where it works are set the exactly the same in the Samsung(s) where it doesn't work?


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: MMS not downloading on Samsung

Louie206

Thats a good point, i will try that as soon as i can get me hands on one again, but i have got optus to look into it for me but so far they haven't rang me back.

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