Pleased to meet you Leah.
Throw "MIA Sphere" into the search box top right and you should get 100's of posts detailing the refund process (plus what to do to avoid it happening again)
Hello Leah! How did you go following Peter's advice and checking for info on how to report this? If you send us a private message confirming your phone number, full name and date of birth we'll happily assist you further. Thank you 🙂