cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Mobile Outage Northern NSW has now been resolved 2PM AEDT
New Contributor chocko71
New Contributor

MIA Sphere Live

hi there whats this about MIA Sphere Live

0 Kudos
Reply
4 Replies
Honoured Contributor
Honoured Contributor

Re: MIA Sphere Live

Is it something on your bill? Or have you just heard about it?

 

Peter Gillespie

0 Kudos
Reply
New Contributor Nick01
New Contributor

Re: MIA Sphere Live

Hi all,

I've had problems with this since January 2018.

Contacted Optus number of times via live-chat to have it stopped.

This sevice was blocked by Optus some time in March and i still get charged every month for the service i never signed for.

In January 2018 charge was $39.96, February $49.95, March $39.96, April $39.96, May $9.99, June $49.95.

Upto date i've been charged $229.77 for the service i never requested or signed for.

Every time i contact Optus i get promised that the charges would be credited back between 24-48 hours, that never happened.

After reading through forums general feel is that Optus somehow supports this scam.

Premium services should be requsted by the user i.e. Optus should not be enabling these service by default.

Not only that these services are enabled by defauld but Optus sets the limit to $200 per month.

My apologies for a longer post...take care everyone.

Thanks for reading.

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: MIA Sphere Live

G'day @Nick01, I've just sent you a private message. You're welcome to chat with us there. 

-----------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Honoured Contributor
Honoured Contributor

Re: MIA Sphere Live

Hi @Nick01,

 

Optus only blocked the premium SMS scam in March. Generally they involve a "subscription" so those would have remained in place. @Dan_C is pretty on the ball with handling these charges so you should get some relief.

 

If it doesn't work out, The ACCC recently required Telstra to refund on request to any customers that have complained about unwanted charges but been charged anyway. SO keep an eye out as its likely Optus (as the biggest and longest Premium SMS provider, will be making similar announcement at some point.

 

Peter Gillespie