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New Contributor kkei
New Contributor

MIA Sphere Live


It happened to me too. I have just received the bill and I got shocked when I saw 5 transactions of MIA Sphere Live for Top 10 Service which i didn't sign up for and i have no idea what it is for.

I have been with Optus for more than 5 years, this is the first time it happened to me. I have tried to call Optus since this morning with no luck and also tried to contact using the web chat and also no luck.

Hope Optus can fix it and refund these unauthorised charges to my account.

Not a happy customer!

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RetiredModerator Toomey

Re: MIA Sphere Live

Hey @kkei, sorry to hear of the difficulties getting this organised. How come Live Chat have been unable to assist?


Feel free to send me a private message if you still need a hand. My inbox is a little flooded at the moment but if you include your account number, full name and DOB, you can leave it with me and I'll get back to you asap.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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