I have also just had a charge named as BOXPLAY2 (Phone 1300 724-406)
With a charge on my latest bill of AUD$36.32 - Braxton from OPTUS is online chatting to me and is aware of alll these charges that are so unfair and is doing anything to block them and will report it to see if i can be credited? If they know about this so much and recieve so many complaints cant they simply block it for everyone? Bloody bloodsuckers these dosgy companies are ...
NOT Happy Jan!
check preivous post about this
they usuall get refund, and you need to request to set your premium service set to zero
This is the second bill that I received a surcharge of $35 for some service called "MIA Sphere Live" which I am not sure what is that about. The previous bill also contained $28 of that. I checked the net for that and found that is about a scam. There are also controversy and rumor around the issue that is some sort of compromise between Optus and scammers. How can I firstly fix it not to be charged aby more, secondly be refunded on the next bills what I have paid by this fraud, thirdly complain from Optus about such fraud?
Hi @George100, thanks for reaching out to us and sorry for the delay in reply. Mia Sphere are Premium Content charges come through from the third party to apply on your service providers bill in your case Optus. As such it is not Optus charging you directly. Services like these sometimes subscribe you through banners and advertising on your mobile. This can occur in apps or through your web browser. Unfortunately, you may have inadvertently accepted the subscription this way. Check out this article for more info. Have you spoken to someone in regards to apply barring to Premium content (1900 numbers) on your service and also escalate the charges with the third party (Mia Sphere) to contact you for a full refund? If you still need assistance then just PM us → here your phone number / account number, full name and date of birth so that we can look into this for you.
Hey @George100, I've actually just picked up your private message. We'll chat with you there if you like.
Hi @Nadjar, thanks for reaching out to us as I can understand your concerns with regards to the 3rd party charges on your bill. These are Premium Content charges come through from the third party to apply on your service providers bill in your case Optus. As such it is not Optus charging you directly. Services like these sometimes subscribe you through banners and advertising on your mobile. This can occur in apps or through your web browser. Unfortunately, you may have inadvertently accepted the subscription this way. Check out this article for more info. We can apply barring to Premium content (1900 numbers) on your service so that you cannot subscribe and will not be charged from now on. Secondly can escalate the charges with the third party (Mia Sphere) to contact you back full refund. Please PM us → here your phone number / account number, full name and date of birth to proceed.
Same situation here, have been charged by a content provider MIA Sphere Live. I saw excess charges under my account (which I never have), so I checked up online, read few pages of this discussion, set the premium sms control to 0.
I am really surprise that this issue has been among us for 3 years and Optus do nothing to solve it. You guys just telling people to set the sms control to 0. That's not the right solution at all! You have to prevent it before it could happen! We wouldn't have to complain at all unless there is scam and fraud like those content providers. Optus have to filter them. We trust you enough to give our personal and financial details but you allow those fraud companies to bill us via your system, which makes you an accomplice of fraud as well.
This excess charge is going to appear in my upcoming bill and I am not going to pay for it. So now, can any moderator solve this one?
Hey @frank16, we can definitely raise a dispute with the content provider on your behalf. We'll need you to send us a private message with your account details. We'll need your full name, DOB and mobile number. We've recently cut ties with a number of vendors and I'm certain that we'll see much of less of this occur in the future. I do understand the concern in relation to the default $200.00 spend limit and it's something that we will review.
> I am really surprise that this issue has been among us for 3 years and
> Optus do nothing to solve it. You guys just telling people to set the
> sms control to 0. That's not the right solution at all!
The problem is, there are genuine, non-deceptive, premium services. So turning it off means people can't access those, but leaving it turned on means the cockroaches can. As far as I'm concerned there are 3 groups at fault here:
1. OPTUS: MIA Sphere must have caused hundreds, if not thousands of people across Australia to lose money over their deceptive so-called, 'business model'. Optus should have banned MIA Sphere ad IP addresses and/or charging of SIM cards, etc. after the first 100 people were deceived. Certaintly not thousands of people, and a few years, later.
2. MIA SPHERE (and other vermin like them): Their services are garbage to begin with, not worth 9 cents, let alone $9! But combined with their deceptive practices identifies them as little more than common thieves.
3. GOVERNMENT: (Or whoever the COMPLETE TWIT was, that made it legally possible for ANYONE to set up a similar scam to charge our SIM cards with a mere click.) Even for one-click ebay and Amazon purchases you have to create an account, enter your name, address, credit card, etc., then have it all validated either by them sending a couple of cents to your bank account or you clicking an email validation link, then you have to keep those details current, and be logged in with a username/password to purchase!
It's only common sense purchases should not be added to a SIM card, and at the very least not without some kind of account login being required.
Even free Google Play Store credit earned by doing surveys has more security than this debacle. So why does something that DOES cost money, have such an easy authority to create fraudulent charges? i.e. Telcos should not be permitted to add charges to SIM cards. An actual seprate account signup with the actual 'business' charging us should be required.
If Optus really did want to protect its users from this sorry of routing then there is a very simple solution.
When one of these third party services true to charge someone, Optus should send the person a confirmation SMS. If they say no then block the charge and let the provider know.
People would still be able to use premium content and you would remove the scammers motivation very quickly. You would also save your support staff a lot of time dealing with complaints.