Forget class action as the individual amounts are rather small. What I have done is urged pollies like Hanson, my MP Hastie, Xenophone, Wyatt and Georgianas to legislate double verification via opt-in/opt-out. Only Hastie MP (ex SAS) got me an apology from Telstra Manila HQ, but no legislation.
For us taxpayers it is also sad to see all that money wasted by ACORN, ACCC, ACMA, ACCAN, Scamwatch, Scamnet, etc., as they all collect scam statistics and do nothing else, no investigation. I urged them to contact scammed customers with the TIO advice and to become useful public servants that way, not just telling us not to click on SMSs. Their computers just send us an automated receipt of the complaint. Children and pensioners like myself have never heard of "Premium Services" and make mistakes with their "one-click subscription to Premium Services".
The TIO is useful and will get your money back, but those scams take too much time of her office, which is much better employed handling all the NBN complaints.
