Call 1509 and tell them there are charges on your bill that you are disputing - I got someone in the Phillipines but she was pretty good. Apparently you pay the bill minus the disputed charges, and then expect to receive system generated emails/SMS messages telling you you've underpaid your bill - she told me to ignore these.
Apparently the underpayment gets waived in the next bill, or even the one after that.
I'll see how it plays out
Hi @Robbbo, apologies for the inconvenience caused. As a service provider we can't bar these SMS unless we've a go ahead from you. There are lots of customers who use these services and because of this we have to leave the access to premium SMS. Please let us know if you want to confirm if your Premium SMS have been barred?
Really sorry @Grrug that you had to escalate your enquiry to TIO. Since the enquiry has already been escalated to TIO a case manager will be in contact with you in the given time frame. If you can provide any enquiry reference number you've been given, I can check to see if there's any updates to the status of the enquiry.
@Aman_B I have received an SMS from Optus confirming that my 'access to Premium Nos and Content services has been deactivated from today' and given me a reference number. I will see how it goes with the phone call from MIA Sphere which I have been told to expect within 10business days
Thanks for the update @Robbbo! If you have any trouble such as you don't receive the promised call from the content provider, don't hesitate to send us a private message as we'll happily follow it up for you.
I too have been a recent victim of this scam having received a nasty surprise when I checked my bill yesterday.
Apparently this can also hit you if you have other devices on a shared data arrangement, in my case I have an Optus 4G wireless usb modem linked to my plan. I do not use a smart phone - still have an older (to be superceded soon) 2G style mobile I use for calls and SMS only and use the modem for limited internet access.
As soon as you notice the discrepancy in your bill, raise it with Optus immediately as the scammers are expoiting PSMS (premium SMS). I visited my local shopfront today and was referred to on site to a Customer Care person who handled the issue professionally.
The matter has been handled in a similar way to Robbo's and like him, I await to see the outcomes.
A big kudos to the customer care lady I spoke to today. Will share the outcomes as they happen.
Keep safe on the internet all.
It's good to hear you were helped with this @rhodes73. Please let us know via PM if you need further help with this 🙂
I am furious at the service I have received from Optus. I was shocked at the bill I received in March so I contacted there support to ask them why I was illegally charged by these fraudsters MiaSphere. They assured me that I was to get a refund and that I would no longer be fraudulently subscribed to any services. I never signed up for these services and I got no notifications about what I was being charged and how to unsubscribe.
However the April bill arrives and not only did I not get a refund, I get charged again by MiaSphere. What sort of service does Optus run, saying they'll get everything fixed but they do nothing? I have been assured again that I have been unsubscribed but after my experience I'll believe it when I see it.
Optus makes an excuse that they are 'third party' providers and they have no control but why are they taking money for them? Let these fraudsters get my credit card details themselves if they want to charge me, I REFUSE to let you charge me on their behalf for their services.
Hope your happy with your little bit of money you stole from me, because at the end of my contract I will be voting with my feet and take my business elsewhere because I will not sign up to Optus if it allows such behaviour to occur. And if I still get no action I will definitely be going to contact the TIO and see what options I have, I have got the transcript from my previous chat so the TIO can see the (lack of) service Optus has provided.
Hi @Wesleyb57 I'm really sorry to hear about the troubles you've had with these premium SMS charges. We'd be happy to set your spend limit at $0 to avoid any future fees being applied, or you can do this yourself here →https://goo.gl/K0Q9kh. We're also happy to dispute any more charges that have been applied and arrange for a refund, we'd just need you to send through the full name, number and date of birth attached to the account via a PM.