Have been hit with this scam, called optus Oct 15, 2017, and was told that they resolve it and I will not be charge on my next bill.
Recieved bill this month and was surprised that Optus still charge me with $7.24. Was very disappointed that what support told me was not true.
Trying to call Optus and wait for a very long time is quite annoying.
Sorry to hear that this has been the experience you've had.
Once the charge has been disputed with MIA Sphere depending on when the next bill is issued the refund may not appear until the following bill.
You're welcome to PM me with your mobile number, full name and date of birth & I'll check this out for you.
That`s great! @bba. If you need help with anything else in the future let us know. Kartik
Hey @Bucko1967, were you able to chat with someone in regards to your content charges as well? If you still need assistance then can you please PM us → here your phone number / account number, full name and date of birth so that we can look into this for you. Kartik