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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

MIA SPHERE LIVE

I just received my bill with 2 charges from MIA Sphere Live, I have no idea what this is, and will not be paying.  How can something you don't ask for get charged to your bill.  How do I stop this, and how do I get a refund?

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Honoured Contributor
Honoured Contributor

Re: MIA SPHERE LIVE

Use the search function Smiley Wink

 

Regards

 

Peter Gillespie

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Moderator
Moderator

Re: MIA SPHERE LIVE

Hey @tam0166, direct carrier billing is a legitimate way that third parties are able to easily bill users for services, there should be a process where you've agreed to terms and conditions before any charges occur though. Where this hasn't happened, we're able to raise a dispute with the service provider to discuss reversing the charges. We are also able to set your content spend limit to $0, essentially blocking any further Premium SMS from charging you, alternatively you can manage your spend yourself in My Account, more info can be found here. If you would like us to assist you, please send us a PM with your mobile number, full name and DOB for privacy.

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