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New Contributor dennisduong
New Contributor

Lost simcard overseas

Hi team,

 I have lost my Optus simcard while overseas. Can you please guide me how to suspend my sim from unauthorised use until I return and go to an Optus store to get a replacement?. Please advise. 

I appreciate it 

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Online Community Manager
Online Community Manager

Re: Lost simcard overseas

Oh no 😞 Not good to hear Dennis!


You will need to contact our live chat team here with your account details so they can assist and suspend your SIM from unauthorised usage. Once you return to the airport pop into one of our stores so that we can get you up and running again, Hope this doesn't spoil the trip!


Please let us know if you have any further questions. 

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