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Melsssy
New Contributor
New Contributor

Lost prepaid details

Forgot Prepaid registration details We’re do I find them
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Kyri_YC
Moderator
Moderator

Re: Lost prepaid details

Hey there @Melsssy


If you are trying to refer to your My Account login details, your username will be the email address that you provided when you had set up your service,


If you are needing to register for your My Account, you can do this via our landing page.


Alternatively, if are not sure what details you did provide to your account, I recommend getting in touch with our support team via the My Optus app, as they can look to assist with this further from there.  

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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