Hi. I recently lost my old sim card. Still have the phone tho and today i bought new sim card but im wanting to keep my old number if possible. Ringing the phone number was no help and all online help chats are busy. I dont have my old my account details i used to set up my phone as its been years and long forgotten. Need help please. Do i maybe go ahead and set up a new my account and activate the new sim for now then try find the option somewhere to change that new number back to my existing one ?? Very confusing online here and getn frustrated i just want to get my old phone number back not a new one and its quiet urgent too. Any help wuld be greatly appreciatd thankyou..
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Hopfully the following link will supply some information.
Hi I have lost my old sim card but I got a new one can u plz help me with keeping my old number if so I would really like that thx
If your number is still active with Telstra, you can port it over to us.
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