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Smooky
New Contributor
New Contributor

Lost old sim. Wanting to replace it with new sim but keep my old number..

Hi. I recently lost my old sim card. Still have the phone tho and today i bought new sim card but im wanting to keep my old number if possible. Ringing the phone number was no help and all online help chats are busy. I dont have my old my account details i used to set up my phone as its been years and long forgotten. Need help please. Do i maybe go ahead and set up a new my account and activate the new sim for now then try find the option somewhere to change that new number back to my existing one ?? Very confusing online here and getn frustrated i just want to get my old phone number back not a new one and its quiet urgent too. Any help wuld be greatly appreciatd thankyou.. 

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caaf
Respected Contributor
Respected Contributor

Re: Lost old sim. Wanting to replace it with new sim but keep my old number..

Hi there,

 

Hopfully the following link will supply some information.

 

how-to-activate-or-replace-a-mobile-phone-sim-card

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. 😉
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Kb86
New Contributor
New Contributor

Re: Lost old sim. Wanting to replace it with new sim but keep my old number..

Hi I have lost my old sim card but I got a new one can u plz help me with keeping my old number if so I would really like that thx 

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nawazs
New Contributor
New Contributor

Re: Lost old sim. Wanting to replace it with new sim but keep my old number..

I had an old number with Telstra which I ve not used for more than a year. I want to keep that number with Optus. How can I do that?
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George_YC
Moderator
Moderator

Re: Lost old sim. Wanting to replace it with new sim but keep my old number..

Hey @nawazs

If your number is still active with Telstra, you can port it over to us.

You'll just either need to select a Prepaid or Postpaid plan for the number to remain active on.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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