Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
so first was it a contracted handset
second did you have mobile insurance through Optus.
if yes to first but no to second as suggested buy another handset and continue paying your handset repayment. If you had insurance see this page for details.
If you can't get to a store or you're living in a rural area, call us to organise a replacement SIM card.
Alternatively, you can buy a new device online.
Important: if you choose to buy a second-hand device, check the IMEI number to ensure it hasn't been barred or blocked. Optus can only unblock a device with the original Account Holder's permission.
Hey @demetra. I'm sorry to hear about your lost device.
If you are seeking to have the phone blocked or have your SIM card deactivated, I would recommend getting In touch with our Support team via the My Optus app as they will be able to assist with having your IMEI number blocked.
You can also look to visit one of our retail stores to have a SIM replacement issued on your service as well, which would de-activate your lost SIM.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.