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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Adpep77
New Contributor
New Contributor

Lost / Stolen Phone

Hi there,

 

Just wondering how to track or lock my sim, as it has gone missing.

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Lost / Stolen Phone

Tough Luck. Wait times to Optus are LONG but you need to call them and report it so they can disable it (You can pick up a replacement SIM at an Optus store and any plan you are on can continue in whatever replacement phone you get.)

1. Call 133 937
2. DON'T press 1 to be sent the link to chat with the Messaging team when prompted at the start
3. Stay on the line then you will be asked to press various options
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Ray_YC
Online Community Manager
Online Community Manager

Re: Lost / Stolen Phone

This can actually be done without contacting Optus, adpep77.

Please see step 2 of Lost / Stolen Your Mobile Device

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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