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New Contributor
New Contributor

Lost / Stolen Phone

Hi there,

 

Just wondering how to track or lock my sim, as it has gone missing.

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Honoured Contributor
Honoured Contributor

Re: Lost / Stolen Phone

Tough Luck. Wait times to Optus are LONG but you need to call them and report it so they can disable it (You can pick up a replacement SIM at an Optus store and any plan you are on can continue in whatever replacement phone you get.)

1. Call 133 937
2. DON'T press 1 to be sent the link to chat with the Messaging team when prompted at the start
3. Stay on the line then you will be asked to press various options
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Online Community Manager
Online Community Manager

Re: Lost / Stolen Phone

This can actually be done without contacting Optus, adpep77.

Please see step 2 of Lost / Stolen Your Mobile Device


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