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Online Community Manager
Online Community Manager

Looking to upgrade? Read this first.

If you think you might be coming to the end of your contract, or you’re getting excited about the looming release of a new handset, here’s some advice on your next steps.

Check your contract end date

You’ll need to check when your current contract expires. You can do that by checking in My Account or the My Optus app for your service summary/plan information. You can learn more about the My Optus app here.


All you need to do is look at the ‘contracted until’ date. If your contact has expired you can look at getting an upgrade whenever it’s convenient for you.


If your account number starts with a 62, follow the steps below to view your contract end date, plan and Critical Information Summary (CIS) details:


My Account:

My Optus app:

My Account & My Optus App asset 3.PNG


For all other account numbers, to get your contract end date:


My Account:

Bill image.JPG


Get Credit for your old unwanted phone(s)

Did you know that you can trade in some devices with us and get credit towards a new one? Search for your device and see if it is eligible.

If it is, you can fill in some details about the condition of your device, get a quote, organise getting the device to us, and then you’ll receive credit on your bill.

Simple. Much better than popping it in a drawer and forgetting about it.

Always have the latest and greatest with our new phone trade up option

Tired of waiting till the end of your contract? Jealous of your mates parading their new device? Our My Plan Plus include no plan cancellation fees as well as New Phone trade up.(for eligible plans)

  • Trade up to a brand-spanking new handset for a one-off $99.00 or $149.00 trade up fee (depending on your phone plan)
  • You can also keep your old handset. Pay out the full remaining cost of your phone (including any amount Optus was going to cover) and jump onto a 24-month plan with a new phone. 


Interested in the iPhone? Find out more. 


Not sure what handset to get? The Yes Crowd team love to give a device a test run so you can benefit from our experience. Check out these reviews:

...and lots more.

If you have any questions about upgrading your phone, please comment below 😊

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