Searching...

Mobile

Reply

Long term Prepaid internet browsing costs

BMJ

I have a new long term(365 days) $180 prepaid, which has 60gb data.

In the usage it shows internet browsing as a $amount used, but 0kb. How can I find the data amount used and also the detailed usage from the beginning of the plan.

Re: Long term Prepaid internet browsing costs

petergdownload

Have you looked in the Optus Mobile App?

 

Peter Gillespie

Re: Long term Prepaid internet browsing costs

BMJ

Yes I have

Re: Long term Prepaid internet browsing costs

Ray_YC

Hi BMJ,


This can be obtained by logging into the My Account Portal.


However long term usage is not available via self serve, please Chat with us to request and obtain this info.




__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Highlighted

Re: Long term Prepaid internet browsing costs

petergdownload

That seems pretty strange @Ray_YC ?

 

How is anyone meant to manage their data usage across 12 months without being told what they are using?

 

Surely there's no technical difference between monthly and yearly prepaid? Both are obviously tracked and Optus must know the precise data amounts used at any time (if only to shut the service down when it runs out). Why doesn't Optus provide this pretty vital information if not daily then once a month?

 

Peter Gillespie

Post a Reply
Top Contributors
78 Kudos
74 Kudos
63 Kudos
55 Kudos
49 Kudos