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StephenCH
New Contributor
New Contributor

Log in

An someone please let me know why the my Optus system has been logging me out of my account quite often recently, it’s been 4 times this month , the system used to keep me logged in and I could use finger print ID to gain access but now it constantly logs me out.

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Sarah_YC
Moderator
Moderator

Re: Log in

Hi @StephenCH,

Thanks for raising this with us.

We have a range of handy troubleshooting tips for the My Optus App/ Account.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.



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