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Moderator Aman_B
Moderator

Re: Locked optus phone - not locked?!

Hi @ Anouk -  Could you please confirm your handset make+model and  the IMEI so that we can look into this. 


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New Contributor Nelson92
New Contributor

Re: Locked optus phone - not locked?!

Aman_B, I just bought an Optus X Start from Woolworths with the intention of using my own SIM. Silly me, I didn't check the box to day it was locked. Now my IMEI check says it's locked but it obviously isn't since I can't use my Vodafone SIM. The live chat told me to recharge $80 for it to work which I did but nothings changed (I expect a refund now for the recharge). 

 

Please help me

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Moderator Aman_B
Moderator

Re: Locked optus phone - not locked?!

Hi @ Nelson92  - Sorry to hear that this has happened. I can see that you've also sent us a private message. I'm responding to that one now. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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