There's no black and white rule for your situation and really is case by case. You're paying $100 a month for a mobile service, meaning you'd likely be using it in more then one area (unless you're referring to mobile broadband and you only use it at home?) so I wouldn't think they'd discount the whole bill but I think if you call and discuss you'd be able to come to some sort of agreement, especially if there is evidence that the tower needs to be fixed/upgraded/whatever.
Hi, cheers for the reply!
Yeah I thought that may be the case. I generally use it (data) while at home at night and not really at all at work during the day. So when I'm keen and able to use it I can't...which is pretty frustrating.
I think a call will be good and at least put my case forward for a discount until the tower is fixed as the Optus instore rep said they don't know when it will be addressed and I don't wanna continue to be in this case in 6 months time paying $100/m that I can't use.
Totally agree. At the very least there will be a log of your difficulties on file should you want to take it further if you are in this position 6 months down the track i.e. getting out of your contract or similar.