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2018-11-28 01:53 PM
I can't access live chat.
When I goto the page for chat (https://www.optus.com.au/shop/notices/service-chat), and select which type I want, nothing happens when I click the links - no popups, no nothing. I've tried in multiple browsers with the same results.
2018-11-28 02:25 PM - edited 2018-11-28 02:28 PM
Having Java script enabled is the only thing that comes to mind. What device are you using when trying to connect and have you tried the chat feature in the Optus app if you are using a mobile?
2018-12-01 10:21 AM
I would honestly avoid live chat and call them.
Live chat agents are usually talking to many people at once. Usually I spend upto an hour explaining the issue and trying to sort out a 5 minute task.