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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

Live Chat

How do you access Optus Live chat? I want to talk to someone from Optus as my phone isnt working atm

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Esteemed Contributor
Esteemed Contributor

Re: Live Chat

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Online Community Manager
Online Community Manager

Re: Live Chat

Hey @mattyn07 any luck getting in touch. If I could also suggest trying the following URL's:

 

Sales web chat →  http://yesopt.us/chat

service web chat →  http://yesopt.us/chat2us

 

We're also able to help with any issues you might be having on our end, let us know. We're always happy to lend a hand 🙂 

Update: 09/01/2020

We've recently switched over to Messaging. We have more information up on our Help and Support page.

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New Contributor
New Contributor

Re: Live Chat

Hi there, 

 

How can I get my call history, all the numbers I have called. If there is any way to get hold of numbers. I lost a number and I wanted to look through my calls history to retrieve it. 

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RetiredModerator
RetiredModerator

Re: Live Chat

Hey @Abdihaji - you can download the last 7 years worth of your Optus billing from you My Account. All outgoing communications will be listed on the invoice. 

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New Contributor
New Contributor

Re: Live Chat

Hi how cod I link a service provider to my Optus account

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Online Community Manager
Online Community Manager

Re: Live Chat

@Cally200, sorry I'm not quite following.

 

Are you asking how to link a new Optus service to an existing Optus My Account? Let us know, we're happy to help.

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New Contributor
New Contributor

Re: Live Chat

Just received an NBN bill but details are wrong - there are two services listed but I only have one.

Can I be connected to a real person to discuss?

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Online Community Manager
Online Community Manager

Re: Live Chat

This is not something that we can currently assist with here on the forum. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

If not, please chat with us.  


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Frequent Contributor
Frequent Contributor

Re: Live Chat

Hi,

 

Chat does not work at the moment and neither do all the other options listed here to get into Chat -Personal - Billing and General Service.WA time is 10:05 AM.

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