Live Chat

[mattyn07]

How do you access Optus Live chat? I want to talk to someone from Optus as my phone isnt working atm

[Yeldarb]

Try the link below.

http://www.optus.com.au/shop/notices/service-chat

[Dan_C · Accepted solution]

Hey @mattyn07 any luck getting in touch. If I could also suggest trying the following URL's:

Sales web chat →  http://yesopt.us/chat

service web chat →  http://yesopt.us/chat2us

We're also able to help with any issues you might be having on our end, let us know. We're always happy to lend a hand 🙂 

Update: 09/01/2020

We've recently switched over to Messaging. We have more information up on our Help and Support page.

• What is Messaging 
• Messaging replacing Live Chat

[Abdihaji]

Hi there, 

How can I get my call history, all the numbers I have called. If there is any way to get hold of numbers. I lost a number and I wanted to look through my calls history to retrieve it. 

[Gen_R]

Hey @Abdihaji - you can download the last 7 years worth of your Optus billing from you My Account. All outgoing communications will be listed on the invoice. 

[Cally200]

Hi how cod I link a service provider to my Optus account

[Dan_C]

@Cally200, sorry I'm not quite following.

Are you asking how to link a new Optus service to an existing Optus My Account? Let us know, we're happy to help.

[Collywobbles22]

Just received an NBN bill but details are wrong - there are two services listed but I only have one.

Can I be connected to a real person to discuss?

[Ray_YC]

This is not something that we can currently assist with here on the forum. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

If not, please chat with us.  

[domwild]

Hi,

Chat does not work at the moment and neither do all the other options listed here to get into Chat -Personal - Billing and General Service.WA time is 10:05 AM.