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2017-03-26 06:18 PM
I've been waiting on hour for live chat. Is it not working at all?
2017-03-26 06:39 PM
Hmm seems to be working here. What department are you chasing?
2017-03-26 07:39 PM
it's OK I'll ring tomorrow it seems your staff either lie or are extremely unhelpful. After using you for years I will be looking elsewhere for all my services, mobile, home phone and internet. I have now wasted $100 due to optus staff being both liars and useless, which to you might not seem much but to my 20 year old Uni student daughter is a weeks salary.
I'm not happy. I have also wasted close to 2 hours of my time.
2017-03-26 08:21 PM
I don't work for Optus however if you would like to give me a few details on what the problem is I might be able to offer some suggestions.
2017-03-27 09:36 AM
Hey MichelleG - sorry to hear your chat experience hasn't been the best May I ask if you've since posting been able to have your query addressed as yet? If still needing hand, please send me a private message with your account details, including full name and DOB for ID as well as a brief rundown of the issue and we can assist. Many thanks!
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2017-04-10 03:03 PM - last edited on 2017-04-17 11:37 AM by Gen_R
How can I find my contract end date my username is EDITED
2017-04-10 03:05 PM - last edited on 2017-04-17 11:39 AM by Gen_R
Username was edited looking for end date of contract
2017-04-12 07:07 PM
Hi there. I have received two reminders that my account is unpaid.
How do I find out why this is happening?
My bank said they paid it even though there was not enough money in the account they even charged me a dishonour fee.
Is there somewhere on the website where I can see my account payments?