I’ve been with Optus for 2 months and I’m very disappointed at the coverage speed and lack of ability to effectively self service. Live chat response times are woeful too.
I ported my Mum over to Optus and tried to link her account to mine. My account is already switched off for paper bills and has direct debit set up. When I finally worked out how to link the accounts it told me my direct debit will apply to all the accounts - great. However there was no option at that time to turn off paper bills on my mums account, so now I’ve been charged for that.
I don’t understand why my account settings don’t apply to all the services under the account, or been directed to turn off paper bills at the time.
I don’t care so much about the $2 but the continual poor user experience (this is not the only issue I’ve had with my account) and website myaccount performance is really not unacceptable in this day anymore.