Solved! Solved: Go to Solution.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details and the team will be able to assist from there. We don't have access to customer accounts here on our public forum.
Best to call up then @Paulcollaroy
We have a newly formed concierge team on the floor and they've been shown how to resolve most basic My Account & My Optus app issues.
1) Call 133 937 (ignore the 1st prompt, that'll send you a link to our Messaging service)
2) Select option 2 for internet
3) select option 3 for general enquiries