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Fer009
New Contributor
New Contributor

Keep my existing number

After trying several times I finally bought a mobile online. The thing is that I didn’t mark the option of keep my number. Now they sent me an email with a new number but I want to keep my previous number from Vodafone.

what should I do?

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Keep my existing number

It should still be in the system. Hopefully someone else hasn't been assigned it already.

 

Can only suggest you contact Optus directly (LIVECHAT or PHONE) and request they try get it.

 

Regards

 

Peter Gillespie

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Toomey
RetiredModerator
RetiredModerator

Re: Keep my existing number

Depending how far along your order is, you can either ring Online Sales Support to cancel/rebook, or refuse delivery and it will be automatically cancelled to allow you to place a new order.

 

Online Sales Support are available on 1300929949 Monday - Friday : 8am to 9pm, Saturday 9am-6pm EST.


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