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Occasional Contributor SyedMuhafzal
Occasional Contributor

June Bill

Hi - is anyone experiencing delay in getting their June bill from Optus? I usually receive my bill on the 23rd of every month, but I have not received (email) up to date. 

 

When I did a chat with some of the Optus staff on several ocassions - I was told 1) it would be sent on Monday 2nd July - nothing 2) it has not been generated, will get generated soon - nothing 3) I dont know what is happening, i will need to escalate and come back to you - nothing. 

 

I will need to submit some of these to my company for reimbursement - and dealing with Optus call centre has been nothing but frustrating. 

 

Thanks

Syed

 

 

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5 Replies
Moderator Shauna
Moderator

Re: June Bill

Hi @SyedMuhafzal - Thanks for getting in touch. Not ideal that you haven't received a bill. Can you please confirm your account number, full name and DOB via private message? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Regular Contributor
Regular Contributor

Re: June Bill

Have you tried chatting with the Live Chat Team? You can reach them at http://yesopt.us/chat2us

Have you also tried logging into My Account and seeing if you can download the PDF?

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Occasional Contributor SyedMuhafzal
Occasional Contributor

Re: June Bill

Have you tried reading the feedback I gave? I have mentioned that I did have a couple of chats (3 occassions) with Optus using the chat system before coming here. Of course I would have gone to my account to check previous billing PDF copy too. 

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Occasional Contributor SyedMuhafzal
Occasional Contributor

Re: June Bill

Hi Shauna - how do I private message you? 

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RetiredModerator Tano
RetiredModerator

Re: June Bill

Hey @SyedMuhafzal you can send us a private message here.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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