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Occasional Contributor ColetteM
Occasional Contributor

Re: Jamster(Viobuzzy) Scam

This has happened to me as well tonight 

 

im ringing optus tomorrow as change spend control function is not working and optuszoo will only

let you long in if post paid. 

 

Thats real curious when when I tried to find out how the hot my number... they a part of Mia sphere. And optus is giving them out numbers. 

 

News Reports online confirm that is is actually Optus sharing our info on the down low. And curiously optus is quiet on this thread. 

Im ringing ombudsman and want a FULL refund. 

Read news reports below :

 

https://www.michaelwest.com.au/optus-and-telstras-billing-scams-hit-customers-in-droves/

 

http://mobile.abc.net.au/news/2015-06-26/optus-and-telstra-sharing-mobile-phone-numbers/6575424

 

And on the optus forum itself : https://yescrowd.optus.com.au/t5/Billing/Mia-sphere-live/m-p/231536

 

 

 

 

 

 

 

Occasional Contributor nonscenic
Occasional Contributor

Re: Jamster(Viobuzzy) Scam

Same scam affected me. I first noticed it with my optus bill received last night. I rang the 1300 number listed on my phone bill which was different to the one on what looked like to be a phishing scam SMS a couple of weeks ago. I didn't reply stop at the time since the number to reply to was a 19xx xx number which a) I have barred 19xx numbers and it looked like the perfect phishing SMS - I had never heard of Viobuzzy.

Via Live Chat Optus readily blocked and refunded the charges on my bill

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Occasional Contributor nonscenic
Occasional Contributor

Re: Jamster(Viobuzzy) Scam

I also reported the incident to Scamwatch and suggest others do too

https://www.scamwatch.gov.au/report-a-scam

 

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New Contributor rosiekim
New Contributor

Re: Jamster(Viobuzzy) Scam

Hi.

Today I received a message.

That content is

FreeMsg: welcome to viobuzzy subscription costs $9.99/wk to ur mob acct for unlimited access Opt-out send STOP to 19789195.

so I sent a message 'stop'. so now is It sure that stop the payment???

and then I didnt use this one and I didnt accept. so i want to refund

Pls check and solve the ploblem

 

Thank you for helping me!!!

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Occasional Contributor ColetteM
Occasional Contributor

Re: Jamster(Viobuzzy) Scam

Ring Optus or live chat with them today. 

explain your situation and how it was not ordered and request the following

 

refund

change spend control limits on your account to zero

if the can initiate the complaint with Viobuzzy

 

good luck. This company must be stopped 

 

 

New Contributor AaronAces
New Contributor

Re: Jamster(Viobuzzy) Scam

How do I go about getting optus to refund these amounts that had been taken from my account without my prior knowledge and definitely not with my consent?

Also, how has this happened Optus? It seems pretty clear cut that it's an Optus based issue, and I'm sure many people don't even know they've incurred these scam/fake signup and recurring charges. 

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RetiredModerator Toomey
RetiredModerator

Re: Jamster(Viobuzzy) Scam

Speak to a Customer Service agent, they can change your settings to avoid future charges, and raise a dispute for any already incurred.

 

Shoot me a private message if you have any issues.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Bro1
New Contributor

Re: Jamster(Viobuzzy) Scam

Hi Toomey

 

We are all aware of how to dispute, but why is this happening is my question.

 

Has some Optus data been compromised

RetiredModerator Toomey
RetiredModerator

Re: Jamster(Viobuzzy) Scam

Unfortunately these issues are a big problem in the telecommunications industry, it's something my team provide support and feedback for regularly. Every comment is tagged so we can track social media traffic on the topic. Something definitely needs to change so innocent people aren't affected. In the mean time, my team will continue to provide support and feedback for any affected customer.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Occasional Contributor ColetteM
Occasional Contributor

Re: Jamster(Viobuzzy) Scam

NO, it appears they are given our information. 

 

It is my belief this is a highly deceitful trade practice to just sign people up for services they have no desire, intent or knowledge they have even been subscribed. There is no active customer request for these services they are being signed up for.

And then insult to injury, the onus is on the customer to monitor their bills for unlawful charges. 

It puts customers faith in the integrity of Optus billing in doubt. 

No one wants to receive service from a business they can't trust to invoice correctly and lawfully.

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