cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
New Contributor Topaz7
New Contributor

Jailbreak

What the hek does jailbreak/jailbroken or rooted device mean ??? Regarding cant log in on mobile phone
0 Kudos
Reply
7 Replies
Highlighted
Frequent Contributor
Frequent Contributor

Re: Jailbreak

If a device is jailbroken / rooted, it means that the user has full system access / control.

Because of that level of control some apps won't run or won't allow full functionality because they consider that the devices security is compromised.

0 Kudos
Reply
New Contributor Topaz7
New Contributor

Re: Jailbreak

Thank You for that info
Next Question -
How does that just happen ???
I have not changed any settings on phone.
I did a software update about a month ago & another today. - Today after that is when I noticed I was unable to log into optus and was getting that notification when attempting to use any optus app. Any more info would be greatly appappreciated.
Thank You
0 Kudos
Reply
Frequent Contributor
Frequent Contributor

Re: Jailbreak

There is no definitive way to detect if a device is rooted. Its typically done by checking for the existence of specific apps/libraries and/or the ability to perform certain actions and/or read/change specific settings.

A normal app/OS update is not going to give you root access, so it seems that the optus app has made a false positive, which means its a bug with the optus app.

Do you get the error message after logging or before you are even asked to log in?

0 Kudos
Reply
New Contributor Topaz7
New Contributor

Re: Jailbreak

I get it as soon as I open any optus app. Screen says along the lines of "warning this divice is rooted/jailbroken could cause harm and optus protects customer details ect " only option I get is EXIT in yellow box at the bottom
0 Kudos
Reply
New Contributor Topaz7
New Contributor

Re: Jailbreak

Also been having technical difficulties ie. Service dropping in and out, calls & internet.
Inability to make or recieve calls & then I works again. I do no thave a land line or fixed internet with OPTUS. Only account is mobile phone/data - Samsung Device
0 Kudos
Reply
Frequent Contributor
Frequent Contributor

Re: Jailbreak


@Topaz7 wrote:
I get it as soon as I open any optus app. Screen says along the lines of "warning this divice is rooted/jailbroken could cause harm and optus protects customer details ect " only option I get is EXIT in yellow box at the bottom

That was useful info, thanks . 

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: Jailbreak

Not sure what is going on there, Topaz7.


A similar issue was experienced for some users with the Optus Sport app last year.

This thread contains some info and a link to report a fault so I would suggest giving that a try as it was eventually fixed.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors