How do I get some help?
Optus phone service (great if you can get it) can sometimes be a very long wait.
You're much better off trying a query here (if general in nature) or OPtus LiveChat which is usually pretty quick and available 24/7
Peter Gillespie
Hi @tinawaite - if you're still needing a hand, please provide some more detail here and we'll do our best to assist.
Alternatively, you can give us a call on 13 39 37 or reach out to our Live Chat team here → http://www.optus.com.au/shop/notices/service-chat.