I have preordered iPhone 12 pro on 16th at 11:03. I got an email with a temporary order number and no updated after that date. Contacted customer service, they have no idea about the status of the order. Would some able to check from Optus be able to give some update.
Hi @Jtcherian, thanks for reaching out to us here.
I'd recommend contacting us by sending a private message via our Social Media pages (official Optus Facebook page or Twitter page) where we'll be able to grab your details securely and take a closer look at your order for you.
Alternatively, you can reach us on a smart device via our Messaging service on the My Optus app 24/7.