Anyone have any answer as to why my iou had been taken off before I could even use it? I requested it this morning but I was on Wi-Fi. I left for work so I then used Mob data but none of my apps were coming through. I checked my optus app and it said 0 bal. That had me confused because I haven't even used my iou today but only requested for it. Now I am stuck with an outstanding iou I did not use and will be deducted on my next recharge! I don't understand?! HELP. I know iou is only $2 but it's still money lol. I have contacted optus on live chat and through calling all day and no-one was available!! I feel robbed 😞
Hello Grace. I'm sorry to hear that you've had some trouble with your IOU. If you would like us to take a look into this for you, please send us a private message confirming your phone number, full name, and date of birth. We'll take a look at your usage on the day and the IOU to see why this might have happened and to determine what we can do to help you out.