Hi @J_P, thanks for getting in touch with us and bringing this to our attention. We're sorry you're having issues with your 4G home wireless broadband service.
Just so we can further investigate, please send a private message to the official Optus Facebook page or Twitter page. Alternatively, please ring our support team on 133 937 . Let us know how you go. Tina.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.