Our networks team are still working with the subscriber @Ortega, there's no additional information or ETR sorry
I have precisely the same problem, but what makes me truly mad is that was on chat 9 times (yes, nine) and the Optus technicians are simply totally incompetent to the point of not knowing where Austria is.
What makes it worse is that at least one operator was rude and one was forcing me into buying a travel pack (even after I politely explained that I am happy to pay for roaming charges).
Very poor service Optus - Telstra here we come
Hey guys, appreciate that this would be frustrating 😞
I've had a look at our fault report (ref # 19048698) and I can see that it's still open and unfortunately, investigations are ongoing.
Have you since spoken with our Faults team via Live Chat so we can report your service as impacted to receive updates?
Someone from Optus needs to contact me NOW to explain the situation. Due to the inability to finalise my banking I have been put through the most unbelievable situation and I NEED TO BE COMPENSATED. I have been patient but you people simply don't care. Send me an email please. Unbelievable.