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Moderator Tris
Moderator

Re: International Connection In Austria

Our networks team are still working with the subscriber @Ortega, there's no additional information or ETR sorry


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Occasional Contributor Ortega
Occasional Contributor

Re: International Connection In Austria

Hi -

 

I'm still without network coverage in Austria (Vienna). 

 

Are all Optus SIM's affected?

 

How far off are we on a solution?

 

Thanks

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New Contributor ThomasS11
New Contributor

Re: International Connection In Austria

I have precisely the same problem, but what makes me truly mad is that was on chat 9 times (yes, nine) and the Optus technicians are simply totally incompetent to the point of not knowing where Austria is.

 

What makes it worse is that at least one operator was rude and one was forcing me into buying a travel pack (even after I politely explained that I am happy to pay for roaming charges).

 

Very poor service Optus - Telstra here we come

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Occasional Contributor Ortega
Occasional Contributor

Re: International Connection In Austria

This has gone one for days. It's not acceptable. 

 

Smiley Mad

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New Contributor ThomasS11
New Contributor

Re: International Connection In Austria

worse - none of the Optus operators acknowledged it and offered a refund or solution

 

 

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Occasional Contributor Ortega
Occasional Contributor

Re: International Connection In Austria

Another day begins with "NO SERVICE" in Austria

 

Can we get an update please? Why is this taking so long to fix?

 

 

 

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RetiredModerator AlexRH
RetiredModerator

Re: International Connection In Austria

Hey guys, appreciate that this would be frustrating 😞

I've had a look at our fault report (ref # 19048698) and I can see that it's still open and unfortunately, investigations are ongoing.

Have you since spoken with our Faults team via Live Chat so we can report your service as impacted to receive updates? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor Ortega
Occasional Contributor

Re: International Connection In Austria

I did the whole live chat thing days ago, no updates. Another day goes by, no network reception.

 

I don't think Optus cares. 

 

 

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Occasional Contributor Ortega
Occasional Contributor

Re: International Connection In Austria

Someone from Optus needs to contact me NOW to explain the situation. Due to the inability to finalise my banking I have been put through the most unbelievable situation and I NEED TO BE COMPENSATED. I have been patient but you people simply don't care. Send me an email please. Unbelievable.

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Occasional Contributor Ortega
Occasional Contributor

Re: International Connection In Austria

HOW MUCH LONGER IS THIS GOING TO GO ON?

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