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Occasional Contributor SusanneH
Occasional Contributor

International Connection In Austria

Hi everyone, I am currently in Austria and my phone no longer will connect to a network. It worked for a few weeks but then stopped 2 days ago. Optus says its a problem with Austria and their team is working on it. They gave me an RP number.

Really difficult as I need my Phone for banking. Anyone else having issues, please?

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27 Replies
RetiredModerator Tano
RetiredModerator

Re: International Connection In Austria

Hey @SusanneH, can you send through the reference number they gave you so I can take a look?


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Occasional Contributor SusanneH
Occasional Contributor

Re: International Connection In Austria

Hi Tano the report number is 19048698. I still can not connect to a network. I have wifi only. 

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Online Community Manager
Online Community Manager

Re: International Connection In Austria

@suanneH, it looks to be wide spread issue.

 

I've had a scroll through the fault ticket that's been raised - 19048698

 

We have received multiple customer complaints including Business customers of no service whilst attempting to ROAM in AUSTRIA from 24/07.

Another escalation was sent through to Networks earlier on this afternoon.

 

 

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Occasional Contributor SusanneH
Occasional Contributor

Re: International Connection In Austria

Thank you Dan for keeping me up to date

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Occasional Contributor Ortega
Occasional Contributor

Re: International Connection In Austria

Hi -

 

We have 3 Optus sim's in the house atm and NONE of them work in Austria (they normally connect with A1 but it now says no service)

 

Hey OPTUS ......... this needs fixing ASAP

 

 

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Occasional Contributor Ortega
Occasional Contributor

Re: International Connection In Austria

Good morning.

Has anyone had any luck connecting with an Optus sim yet?

 

We still have no connection. 

 

Not able to do banking now becoming a real issue!

 

 

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Occasional Contributor SusanneH
Occasional Contributor

Re: International Connection In Austria

No luck yet..mine has been down 4 days now. Yes it is becoming an issue due to being unable to do banking. Same happened to me two years ago when it went down for 10 days and then suddenly was back on. I was here last december to january and was no problen then. Pretty bad this being an issue with these days technologies. 

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RetiredModerator Shauna
RetiredModerator

Re: International Connection In Austria

Hey guys - apologies for the issues in Austria. I can confirm our techs are still working on this. The last update on the fault ticket was from 4PM this afternoon AEST. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor Ortega
Occasional Contributor

Re: International Connection In Austria

Hi

 

Still no network service in Austria.

 

The biggest issue here is banking - does Optus understand that all banking transactions are halted when service fails? It's particularly damaging for customers overseas.

 

This has now dragged on too long.

 

 

 

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