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2018-04-22 11:09 AM
My order number is: 9319976A. I ported my service number from Vodafone to Optus last week and I chose 40 pre month SIM plan which including 15GB data. But I logged in my account to view my data usage on Optus.com.au, the dashboard indicated that I only got 10 GB data. I went to Optus shop and ask for help and my issue still hasn't been solved. Could you please help me to fix it?
2018-04-22 02:02 PM
It sometimes takes a month to show the full data amount.
You should get a SMS when you hit half your actual data allowance. If you get it and it says you've used up 7.5Gb then you know you're ok.
2018-04-23 12:54 AM
It may be worth double checking the plan you have been put on to make sure the correct one was selected at point of sale. Please feel free to send me a private message with your phone number, full name and DOB so I can double check this for you.
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