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Re: Input NP code for alcatel

Thank you for your help!

 

We are having troubles with the unlock code.

Where would we find this code?

 

Thanks!

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Online Community Manager
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Re: Input NP code for alcatel

No worries! 


Where did you get the Alcatel phone from?


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Re: Input NP code for alcatel

Hello,

 

I believe it was purchased from a post office in Kariong, NSW

 

Thanks,

Nicole

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Online Community Manager
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Re: Input NP code for alcatel

Hi Nicole,


Thanks for confirming. The person who activated the phone can submit a request online to obtain the network unlock code.


Please be aware that a fee may apply if the Optus prepaid mobile service activated with the phone has not recharged at least $80.


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Re: Input NP code for alcatel

Also having the same problem with The NP code, what will I have to do to find this?

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Online Community Manager
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Re: Input NP code for alcatel

Hi there Adge2299,


Do you mean inputting or obtaining the NP code?

If it's getting the NP code, please submit a request via the online form in my earlier response.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Re: Input NP code for alcatel

Ok, thankyou! I will have a look at the form. 

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Online Community Manager
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Re: Input NP code for alcatel

All good! 🙂 Get in touch if you have any issues from there.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Re: Input NP code for alcatel

Hi there, I’ve bought a Alcatel One Touch phone from Office Works and it’s asking for a Input NP code. I googled it and it seems everyone has this problem and contacts Optus. Can you please send me an NP code so I can get the phone to work.
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Online Community Manager
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Re: Input NP code for alcatel

Hi @Swels,


I take it you're using the handset with another provider? We're going to need to retrieve the Network unlock code. You'll need to chat with over Messenger. If do not have the network unlock code readily available, we'll need to reach out to the manufacturer and retrieve the Master Unlock code.


This can take between 7-10 business days. You'll need to send through the IMEI of the Alcatel phone. 


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