Where did you get the Alcatel phone from?
Thanks for confirming. The person who activated the phone can submit a request online to obtain the network unlock code.
Please be aware that a fee may apply if the Optus prepaid mobile service activated with the phone has not recharged at least $80.
Hi there Adge2299,
Do you mean inputting or obtaining the NP code?
If it's getting the NP code, please submit a request via the online form in my earlier response.
All good! 🙂 Get in touch if you have any issues from there.
I take it you're using the handset with another provider? We're going to need to retrieve the Network unlock code. You'll need to chat with over Messenger. If do not have the network unlock code readily available, we'll need to reach out to the manufacturer and retrieve the Master Unlock code.
This can take between 7-10 business days. You'll need to send through the IMEI of the Alcatel phone.