I was called on my mobile by an Indian woman who called herself Ann (if I don't mistake). The number I was contacted was (02) 80066676. She knew my name and some info about me and said they are calling from Optus to give 50% discount. They lead me to get additional information such as my birth, passport issue and expiry dates. Then they said I will receive a new sim card. I asked why I would receive a new sim they said its fine and my number will remain same. I received message on my phone that orders for new phone numbers are placed. I called them and they said it is an error and everything is fine. Then I received two boxes from Optus with two iPhone 12 pro and two sim cards. I called Optus immediately and they said if I hadn't ordered them I can return them. While I was talking with them the scammers started calling me. They said they are from the billing department and I should return the boxes back to them and I would get an applewatch 44mm, for my troubles. The other side (real Optus I called) said they will send me a return kit to send things back. The scammers claimed if I send them by the other side I have to pay half the shipping and I wont get the watch. When I asked optus they said shipping is free but they said they are not sure about the watch. (I wish the optus employees were more aware of these types of scammers and I could be advised, but they seemed confused and unsure). I received many calls from both sides and I was even confused in some point since both sides had an Indian accent (in this point there was a guy not that woman). In one point the scammer even shouted at me! I was told by the scammers I need to send the boxes to the address they emailed me from (hidden) Express Australia Post and when posted the tracking numbers should be emailed to them. They pressed hard I post things asap even same day. I posted them the following day to the address scammers gave me in Guildford NSW 2161). Then I received a call from +***** instead of the Australian number from the scammers. I thought maybe optus is using foreigners for responding the calls. When I came home and checked the address I realised it is a normal house and not a warehouse and noticed its a scam. I called the post office (explained the problem and asked for the return); called Optus (they asked me to fill form and wait for days and if they hadnt received the boxes then they could start an investigation...); later went to police (just told me to report the identity theft).
Luckily the post in the last seconds just before the delivery and they are now on the way to be returned to me.
Now I look back and I can't believe why I went along with these scammers. I usually hang up on these scammers (which I get a lot) but since they already knew my name and some account details as well as the Australian telephone number I thought they were legit.
If someone calls you with an Indian accent and an English name, do not respond. Particularly after hours and on the weekend.
Don't give your details on the phone.
If it sounds too good to be true, it is.
Dont hold your breath for police to help, your best chance would be the post returning the goods.
Thanks for the advice and warning to our Yes Crowd Community, Peraj82. Good to hear you managed to get the right outcome in the end.
This sounds pretty similar to the Device Seller Scam case study we have on our Latest Scams & Digital Safety website.
Those who need assistance with Identity Theft can find the process on our Help & Support page.
Yes Peter, the greed of getting the applewatch was the main factor. Also, I tried to verify this with the optus employee that I had called, he said he doesnt know anything about it. I wish Optus had trained its staff about these cases and they could advise me there is something smelly there.
In the past, I had many calls from these scammers and I had turned off on them, even I watched so many videos on youtube about these scammer call centers in India, but this time they got me. And yes you are right in cases we are called and asked for some details for proving our identity such as full name and date of birth and that was the reason I told them in the first place since they already knew my name and I had a relatively new passport that I wondered they dont have details.
The email they sent email to me for the address was info @ optusbilling. com and the telephone number later they called me started by +34 which if I dont mistake is Spain (of course they were using a software from India).