Can someone confirm if cancellation fees apply if you are merely upgrading to a higher price plan within the contract period with My SIM promo?
From reading the CIS I think you won't incur a cancellation fee but every single service agent says you do. Doesn't make any sense if I am increasing my plan?
There has been a flurry of posts in recent weeks on this topic and reading off the information on the CIS below I believe you should be able to upgrade without penalty or fees. Assuming the CIS below belongs to the plan in question I would be asking the sales person to look at the CIS and read the section under Plan Changes.
Edit: I should also say as I did in another post that you need to upgrade within the same plan group to avoid penalties or fees.
Optus rate plan change criteria
Plan changes need to be within the same plan family and to a higher monthly access fee.
You cannot change to a plan that:
Promotional plans have their own rules around rate plan changing. For plan change eligibility, you'll need to check your plan CIS.