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New Contributor
New Contributor

Incorrect mobile phone number shown in my account details

Hi, 

I looked at my account details today and saw the information below. The number shown is not mine and I haven't bought any product that would have a warranty expiring next month. Please investigate and rectify. Thanks.

P.S. I copied and pasted the information below to assist you but your system won't allow the information to be displayed.

reaneyj

Device Centre

Huawei E5573 OMB Postpaid OV HSET MOBILE SERVICE     
*****
IMEI     
*****5429
 

MANUFACTURER'S WARRANTY  

 

Valid Until  Oct 14, 2020  

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Trusted Contributor
Trusted Contributor

Re: Incorrect mobile phone number shown in my account details

The team here cannot investigate concerns, this includes viewing accounts.

You need to either speak to Optus, or use their chat system when you're logged in. From the details you provided, it appears you might have a mobile hotspot on your account.

.

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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Moderator
Moderator

Re: Incorrect mobile phone number shown in my account details

Hi @reaneyj,
Thank you for raising this issue.

Please note that we are unable to look into account details on Yes Crowd. If you’re still needing a hand, we recommend messaging us via the My Optus app.

Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.

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