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@lyamber2two The Yes Crowd is a Public Forum for security reasons you should not post personal information including your phone number. Note: Yes Crowd cannot access or view customer accounts/orders.With mobile networks coverage varies some areas are very good and some not so good. Do the drop outs happen in one particular area? If so have you looked at the Optus Coverage Mapshttps://www.optus.com.au/about/network/service-status