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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor ConnieWarren
New Contributor

Incoming caller ID on iPhone 6 not working

My incoming caller ID has suddenly stopped working. I get 'No Caller ID' for all incoming calls.

 

This seems to have happened at the same time that the top left display now says "Optus Wi-Fi Call", rather than just "Optus" (when on wifi) and that the voicemail service has changed to quicktime links in messages, rather than dialling 321.

 

I've checked my details on my online account and my profile says caller ID is active.

 

 

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Crowd Champion Davelew
Crowd Champion

Re: Incoming caller ID on iPhone 6 not working

Hi

I had a similar problem for a different reason. Online chat sorted it out.

 

Dave


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Occasional Contributor Voltron
Occasional Contributor

Re: Incoming caller ID on iPhone 6 not working

I believe 'Caller ID' only works for calls placed and received on the GSM network.

Can someone confirm if this is true?

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Moderator Shauna
Moderator

Re: Incoming caller ID on iPhone 6 not working

Hey @ConnieWarren - did you want to send us a PM with your account details? I'll take a look and make sure everything is provisioned right from my end. Shauna


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