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Suniere
New Contributor
New Contributor

Incoming Calls "unknown caller" even though number in contact list

Incoming Calls "unknown caller" even though number in contact list
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3 Replies
AndrewC1
Super Contributor
Super Contributor

Re: Incoming Calls "unknown caller" even though number in contact list

@SuniereI suggest searching yescrowd for "unknown caller" and see if any of the fixes work for you.

z_hook
Moderator
Moderator

Re: Incoming Calls "unknown caller" even though number in contact list

Hi @Suniere


Thanks for raising this with us.


I would first suggest taking a look at our Yes Crowd article on how to enable/disable Caller ID.


If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

petergdownload
Honoured Contributor
Honoured Contributor

Re: Incoming Calls "unknown caller" even though number in contact list

Check how the number is listed in contacts (might have international prefix +64 or might not etc. which can play up with ID matching.